These Terms and Conditions outline the rights and obligations between you (the "Client") and Dream-Else, a travel agency based in Switzerland. By purchasing or using our services, you agree to be bound by these Terms and Conditions.

1. Booking and Confirmation

1.1 All service purchases, planning requests and travel bookings must be submitted through Dream-Else's online forms or by email.

1.2 A service purchase, planning arrangement or travel booking is confirmed only after the required payment has been received and Dream-Else has issued confirmation.

1.3 It is the Client's responsibility to check the accuracy of all booking details and report any discrepancies immediately.

1.4 Dream-Else provides accommodation directly through its Dolce-Stays properties and arranges accommodation and travel services with third-party providers on behalf of Clients. Where services are provided by third parties, Dream-Else acts as an intermediary.

2. Journey-Designer Proposal & Path-Planner Full Planning Service

2.1 Before purchasing Journey-Designer, the Client must complete Dream-Else’s online consultation form and select their preferred itinerary level: Essential, Elevated or Signature. The information provided is used to shape the proposals around the Client’s preferences, budget and travel requirements.

2.2 Upon payment of the Journey-Designer fee, Dream-Else will prepare and deliver three itinerary proposals within the Client’s selected itinerary level. The proposals provide distinct journey concepts based on the information supplied in the consultation form.

2.3 Dream-Else aims to deliver the three Journey-Designer proposals within 5-7 working days following receipt of the completed consultation form and applicable payment. More complex requests or peak periods may require additional time, in which case the Client will be informed.

2.4 Each Journey-Designer proposal may include suggested destinations, itinerary themes, experiences, events, activities and accommodation ideas tailored to the Client’s selected Journey Inspiration, preferences, itinerary level and budget. Where the Client asks Dream-Else to choose an inspiration or shares their own idea, this will guide the proposals. Journey Inspirations are starting points rather than fixed packages; selecting one does not reserve or guarantee the exact itinerary, dates, accommodation or experiences shown. All suggested services remain subject to availability.

2.5 Journey-Designer does not include detailed day-by-day itinerary planning, personalised booking arrangements, reservations or confirmation of third-party services. Accommodation, activities, transport and other services shown within the proposals are recommendations only and remain subject to availability and the provider’s terms at the time of booking.

2.6 Journey-Designer and Path-Planner are available for journeys of 3-14 nights, for up to 6 travellers. Groups of 7-20 participants must use Dream-Else’s Event-Organiser service described in Section 3. Dream-Else currently does not accept requests for groups larger than 20 participants.

2.7 The intended journey must begin at least 14 days after submission of the consultation form and no more than 6 months from that date.

2.8 Clients may purchase Path-Planner full planning from the outset or upgrade from Journey-Designer after receiving their three proposals by paying the applicable difference in price. An upgrade builds on the Client’s selected Journey-Designer proposal. The normal upgrade period is 7 days from receipt of the proposals. For journeys due to begin at or close to the minimum 14-day lead time, the Client must confirm the upgrade within 3 days of receiving the proposals. Dream-Else may shorten the response period where necessary to allow sufficient time for planning and booking arrangements. Any shorter deadline will be communicated to the Client when the proposals are delivered.

2.9 Journey-Designer and Path-Planner service fees cover up to 6 travellers. Groups of 7-20 participants are through Dream-Else’s Event-Organiser service described in Section 3.

2.10 Delivery of Proposals and Itineraries

Journey-Designer proposals will be delivered electronically by email, through Dream-Else’s trip planning app, or both. For Clients proceeding with Path-Planner, the personalised itinerary and confirmed booking information will be made available by email and through the trip planning app.

3. Event-Organiser Service

3.1 The Event-Organiser service is available exclusively for groups of 7-20 participants. Changes to the number of participants must be communicated to Dream-Else and remain within this range. Such changes may affect the proposal, pricing and availability.

3.2 Journeys or events arranged through the Event-Organiser service are designed for a minimum of 3 nights and up to 7 nights. 

3.3 Before Full Event Organisation begins, the Client may purchase one tailored Event Proposal for CHF 49.90. The proposal is based on the information supplied by the Client, including their selected Journey Inspiration or event idea, group size, occasion, preferences, itinerary level and budget. It may include suggested locations, accommodation concepts, experiences, event formats and other relevant ideas. Where the Client asks Dream-Else to choose an inspiration, these details will guide the selection. Journey Inspirations serve as starting points rather than fixed packages; selecting one does not reserve or guarantee the exact itinerary, dates, accommodation or experiences shown. All suggested services remain subject to availability.

3.4 Dream-Else aims to prepare and deliver the Event Proposal within 5-7 working days following receipt of the completed Event-Organiser request and the applicable payment. More complex requests or peak periods may require additional time, in which case the Client will be informed.

3.5 The proposed event date must be at least one month and no more than twelve months after Dream-Else receives the completed Event-Organiser request and applicable payment. All Event-Organiser services, supplier arrangements and third-party bookings remain subject to availability.

3.6 Payment for an Event Proposal does not oblige the Client to proceed with Full Event Organisation. The Client has 7 days from receipt of the Event Proposal to confirm whether they wish to proceed. If the Client chooses to continue, the scope of Full Event Organisation and the applicable fee will be confirmed separately before work begins. After the 7-day period, availability and pricing may need to be reconfirmed.

3.7 Unless expressly stated otherwise, the Event Proposal does not include confirmed reservations, supplier contracts, detailed event coordination or booking of third-party services.

3.8 Full Event Organisation begins only after the Client has accepted the separately quoted scope and service fee in writing, through Dream-Else’s upgrade form or by email, and Dream-Else has received the required payment.

3.9 Delivery of Event Proposals and Event Plans

Event Proposals will be delivered electronically, either by email, through Dream-Else's trip planning app, or both. Where the Client proceeds with Full Event Organisation, the event plan and confirmed arrangements may also be made available through the trip planning app.

4. Pricing, Payment and Third-Party Bookings

4.1 Unless expressly stated otherwise, this Section 4 applies to all Dream-Else services, including Journey Proposals, Full Planning, Event Proposals, Full Event Organisation, accommodation provided directly by Dream-Else and third-party travel services arranged by Dream-Else.

4.2 Dream-Else service fees are quoted and charged in Swiss francs (CHF), unless otherwise expressly stated. Where a Client pays using a card or account denominated in another currency, the Client's payment provider may apply its own exchange rate and fees.

4.3 The current fees for the Essential, Elevated and Signature itinerary levels, Full Planning, the Event Proposal and, where applicable, Full Event Organisation are displayed on the relevant Dream-Else service pages or otherwise confirmed to the Client before payment.

4.4 The one-time Journey Proposal fee CHF 29.90 covers the three-proposal service described in clauses 2.2 to 2.5. The Full Planning fee is CHF 120. Where the Client has already purchased the three Journey Proposals, only the difference between the amount already paid and the CHF 120 Full Planning fee is payable, provided the upgrade is requested within the applicable period under clause 2.8. Full Planning is a separate service unless selected from the outset.

4.5 The Event-Organiser service begins with a CHF 49.90 fee covering one tailored Event Proposal as described in Section 3. Full Event Organisation is quoted separately, and its scope and service fee will be confirmed before work begins. If the Client proceeds, the CHF 49.90 Event Proposal fee will be deducted from the Full Event Organisation service fee.

Payment through the Full Event Organisation upgrade form or payment link covers Dream-Else’s service fee only. Accommodation, transport, activities, dining and other third-party costs are excluded and paid directly by the Client to the relevant providers or through their designated payment platforms.

4.6 Third-party accommodation, transport, activities and other travel services may be priced and charged in the currency specified by the relevant provider. Any fees charged directly by Dream-Else will be communicated to the Client before confirmation.

4.7 Accommodation provided through Dream-Else’s own Dolce-Stays properties is supplied directly by Dream-Else and is priced separately from third-party accommodation arranged by Dream-Else as an intermediary. 

4.8 Where Dream-Else arranges accommodation, activities, transport or other third-party travel services, Dream-Else acts as an intermediary. Dream-Else will send the Client the relevant provider payment link, and the Client must complete payment directly with the provider before the booking can be confirmed.

4.9 A third-party booking is confirmed only once the provider has received the required payment and issued confirmation. Dream-Else will then add the confirmed booking details and relevant confirmation information to the Client's itinerary, where applicable. Prices and availability remain subject to change until the provider has issued confirmation.

4.10 If a confirmed third-party service becomes unavailable or is materially changed by the provider, Dream-Else will assist the Client in identifying a similar suitable alternative, subject to availability. Any difference in price or provider terms will be communicated to the Client before the replacement is confirmed. Once agreed, the replacement service will be added to the Client's itinerary and the previous booking details updated accordingly.

4.11 Dream-Else service fees are separate from the cost of accommodation, transport, activities and other third-party travel services unless expressly stated otherwise in the relevant proposal, service description or booking confirmation.

4.12 Third-party prices, taxes, exchange rates and availability may change until a booking is confirmed. Any change to Dream-Else service fees will apply only to services not yet purchased or confirmed.

5. Cancellations and Refunds

5.1 All cancellations must be submitted in writing by email to Dream-Else.

5.2 An administration fee of CHF 100 per person, up to a maximum of CHF 300 per booking, applies in the event of cancellation or modification, in addition to any cancellation or modification charges imposed by third-party providers.

5.3 Third-party services are subject to the cancellation terms of the respective providers. Cancellation charges may therefore vary and may extend up to 100% of the booking value depending on timing.

5.4 Dream-Else will assist Clients in managing cancellations but cannot guarantee refunds where third-party providers apply non-refundable conditions.

5.5 In the event that a third-party provider cancels or modifies a service, Dream-Else will assist the Client in seeking a refund or arranging an alternative, in accordance with the terms of the respective provider.

5.6 Journey Proposal fees and Event Proposal fees are non-refundable once Dream-Else has commenced work on the applicable proposal. Full Planning fees, Full Event Organisation fees and any related upgrade payments are non-refundable once Dream-Else has commenced the relevant service.

5.7 In the event of cancellation by Dream-Else for services provided directly by Dream-Else, Clients will be offered a refund or an alternative arrangement.

6. Travel Insurance

6.1 Travel insurance is strongly recommended for all Clients.

6.2 Clients are responsible for ensuring that their insurance adequately covers cancellation, medical emergencies, repatriation and personal belongings.

7. Liability

7.1 Dream-Else provides certain services directly, including accommodation through its Dolce-Stays accommodation.

7.2 Dream-Else also arranges third-party accommodation, transport and travel services as an intermediary.

7.3 Dream-Else is not liable for the acts, errors, omissions or performance of third-party service providers. Dream-Else remains responsible for services it provides directly.

7.4 To the extent permitted by law, Dream-Else shall not be liable for indirect or consequential losses.

8. Passports, Visas and Health Requirements

8.1 Clients are responsible for ensuring that all travel documents, visas and health requirements are met.

8.2 The Client making the booking must be at least 18 years of age.

8.3 Dream-Else is not responsible for any denial of travel due to incomplete or incorrect documentation.

9. Changes to Bookings and Services

9.1 All requests for changes must be submitted in writing by email to Dream-Else. Changes are subject to availability, applicable fees and the terms of any relevant third-party provider. An upgrade to Full Planning under clause 2.8 must be requested within the applicable response period stated in that clause.

9.2 Changes to third-party services are subject to the terms of the respective providers.

9.3 Significant changes made by Dream-Else will be communicated to the Client, who may accept the change or cancel for a refund where applicable.

10. Force Majeure

10.1 Dream-Else is not liable for cancellations or changes caused by circumstances beyond its control, including natural disasters, pandemics, strikes or political unrest.

11. Data Protection

11.1 Personal data is processed in accordance with Swiss data protection laws.

11.2 By using our services, Clients consent to the use of their data for the purpose of arranging travel services.

12. Intellectual Property

12.1 All content, itineraries and materials provided by Dream-Else remain the intellectual property of Dream-Else.

12.2 Materials may be used solely for personal, non-commercial purposes.

12.3 Any reproduction or distribution without prior written consent is prohibited.

13. Governing Law

13.1 These Terms and Conditions are governed by Swiss law.

13.2 Any disputes shall be subject to the jurisdiction of the courts in Switzerland.

14. Contact

Dream-Else

Sustainable Tourism Services

Switzerland

info@dream-else.com

By purchasing or booking services with Dream-Else, you confirm that you have read, understood and agreed to these Terms and Conditions.

For more information, please contact us at info@dream-else.com.